Cancellation Policy

We understand that customers may occasionally need to cancel an order. This Cancellation
Policy explains when an order may be cancelled.

1. Cancellation Window

Customers may request cancellation of an order within 24 hours of placing the order,
provided that the order has not already entered processing or shipping.

2. Orders Already in Processing or Shipped

Once an order has entered processing or has been shipped, cancellation may no longer be
possible.

In such circumstances, customers may contact JIDDAX for assistance, but cancellation
cannot be guaranteed.

3. Cancellation Request

Cancellation requests should be sent to:

Email: officialjiddax@gmail.com

Customers should include:

• Order number;
• Name used for the order;
• Contact details; and
• Reason for cancellation, where applicable.

4. Refund for Approved Cancellation

Where a cancellation is approved and a refund is applicable, the refund will generally be
made to the original payment method.

Refunds are generally processed within 5–7 working days after approval, subject to
applicable payment-provider or banking timelines.

5. No Unfair Cancellation Charges

JIDDAX will not impose cancellation charges in a manner inconsistent with applicable
consumer protection or e-commerce laws.

6. Policy Updates

JIDDAX may update this Cancellation Policy from time to time. The latest version published
on the website will apply to future orders.