At JIDDAX, we aim to ensure a smooth and reliable delivery experience for every customer.
This Shipping Policy explains how orders placed through our website are processed and
delivered.

1. Shipping Coverage

Currently, JIDDAX ships orders across India only.
We do not currently offer international shipping.

2. Shipping Charges

Free shipping is available across India on all eligible orders placed through the JIDDAX
website.

No separate standard shipping charge will be added at checkout unless expressly stated
otherwise.

3. Order Processing Time

All orders are subject to a standard processing period of 24–48 working hours, which is
separate from the actual delivery time.

Orders are processed after successful confirmation of payment and necessary order details.

Processing time may be affected by circumstances such as order verification, high order
volumes, holidays, or other operational requirements.

4. Delivery Timeline

JIDDAX makes commercially reasonable efforts to meet the estimated delivery timelines
communicated to customers.

However, delivery timelines are estimates and are not guaranteed.

Delivery may take longer due to circumstances beyond our reasonable control, including:

• Delays by logistics or courier partners
• Weather conditions
• Natural events
• Transportation disruptions
• Government or regulatory restrictions
• Public holidays
• Remote or difficult-to-service locations
• Incorrect or incomplete delivery information provided by the customer
• Other unforeseen logistical circumstances

Remote locations may require additional delivery time.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information at the
time of placing an order.

JIDDAX shall not be responsible for delays or failed delivery resulting from incorrect,
incomplete, or inaccurate address or contact information provided by the customer.

6. Delayed or Undelivered Orders

If an order is delayed beyond the estimated delivery period, customers may contact us at:

Email: officialjiddax@gmail.com

We will coordinate with the relevant logistics partner and make reasonable efforts to assist
with the delivery.

7. Cash on Delivery

Cash on Delivery (COD) is currently not available.

Orders may be placed using the payment methods made available on the website, including applicable prepaid or partial-payment options.

8. Delivery Confirmation

Customers are advised to inspect the package at the time of delivery and report any visible
damage or delivery-related issue to JIDDAX within the applicable period specified in our
Return & Exchange Policy.

9. Policy Updates

JIDDAX reserves the right to modify this Shipping Policy from time to time. Any updated
version will be published on this website with the revised effective date.

For any shipping-related questions, please contact:

JIDDAX
Email: officialjiddax@gmail.com

At JIDDAX, we want our customers to receive products that meet our quality standards. This
policy explains when an exchange or replacement may be requested.

1. General Return Policy

JIDDAX does not offer general returns for change of mind, personal preference, or any
reason not specifically covered under this policy.

However, eligible customers may request an exchange or replacement in the circumstances
described below.

Nothing in this policy is intended to exclude or limit any rights or remedies available to
consumers under applicable law.

2. Eligible Exchange / Replacement Cases

An exchange or replacement may be considered in the following circumstances:

• The customer received the wrong size due to an error in fulfilment;
• The product has a manufacturing defect;
• The product is received with a defect attributable to the product or manufacturing
process;
• The customer received a product different from the product ordered; or
• The product was damaged during delivery, subject to verification.

3. Time Limit

Exchange or replacement requests must be submitted within 3 days from the date of
delivery.

Requests submitted after this period may not be accepted, except where required under
applicable law.

4. Product Eligibility

For size-related exchange requests, the product must generally be:

• Unworn;
• Unwashed;
• Unused;
• Free from stains, marks, odour, or damage caused after delivery;
• In its original condition;
• Accompanied by original tags, labels, packaging, and accessories, where applicable.

JIDDAX may refuse an exchange where the product shows signs of use, washing, alteration,
damage, or other customer-caused deterioration.

5. Damaged or Wrong Product

If a customer receives a damaged or incorrect product, the issue should be reported to
JIDDAX within 24–48 hours of delivery.

To verify the issue, JIDDAX may request photographs, videos, packaging images, order
details, or other reasonable information.

Customers are advised to retain the original packaging until the issue has been resolved.

6. Verification

All exchange, replacement, and defect claims are subject to verification by JIDDAX.
After reviewing the information provided, JIDDAX will determine the appropriate resolution
in accordance with this policy and applicable law.

7. Exchange Availability

Approved exchanges are subject to product and size availability.

If the requested replacement is unavailable, JIDDAX may offer an alternative resolution,
including a refund where applicable.

8. Non-Eligible Cases

Exchange or replacement may not be available for:

• Change of mind;
• Incorrect size selected by the customer, unless otherwise expressly stated by
JIDDAX;
• Products that have been worn, washed, altered, or damaged after delivery;
• Normal wear and tear;
• Damage caused by improper use or care;
• Products returned without required tags or packaging where such requirements apply;
• Requests made after the applicable 3-day period, except where required by law.

9. Refund in Eligible Cases

Where an approved eligible issue cannot reasonably be resolved through replacement or
exchange, JIDDAX may provide a refund in accordance with the Refund Policy and
applicable law.

10. Contact

To request an exchange or report a product issue, contact:

Email: officialjiddax@gmail.com

Please include your order number and relevant photographs/videos where applicable.

This Refund Policy explains when refunds may be provided for purchases made through the
JIDDAX website.

1. General Refund Policy

JIDDAX does not provide refunds for general returns, change of mind, personal preference,
or reasons outside the eligible circumstances described in our Return & Exchange Policy.

Refunds may be issued where an eligible claim has been approved by JIDDAX or where a
refund is otherwise required under applicable law.

2. Eligible Refund Circumstances

A refund may be considered where:

• A product is confirmed to have a manufacturing defect and cannot reasonably be
replaced;
• A wrong or damaged product has been received and replacement is not reasonably
possible;
• An approved exchange/replacement cannot be fulfilled due to product availability; or
• A refund is otherwise required under applicable law.

3. Refund Method

Approved refunds will generally be processed to the original payment method used for the order.

JIDDAX does not ordinarily provide cash refunds for online purchases.

4. Refund Processing Time

Once a refund has been approved and processed by JIDDAX, the amount will generally be
credited to the original payment method within 5–7 working days.

Actual crediting time may vary depending on the customer's bank, card issuer, payment
gateway, or other financial institution.

5. Partial Payments

For orders placed using an applicable partial-payment option, any approved refund will be
handled in accordance with the payment structure of the order and the applicable refund
eligibility.

6. Refund Verification

JIDDAX may request reasonable information, photographs, videos, or other evidence before
approving a refund claim.

7. Contact

For refund-related queries:
Email: officialjiddax@gmail.com
Please provide your order number and relevant details when contacting us.

We understand that customers may occasionally need to cancel an order. This Cancellation
Policy explains when an order may be cancelled.

1. Cancellation Window

Customers may request cancellation of an order within 24 hours of placing the order,
provided that the order has not already entered processing or shipping.

2. Orders Already in Processing or Shipped

Once an order has entered processing or has been shipped, cancellation may no longer be
possible.

In such circumstances, customers may contact JIDDAX for assistance, but cancellation
cannot be guaranteed.

3. Cancellation Request

Cancellation requests should be sent to:

Email: officialjiddax@gmail.com

Customers should include:

• Order number;
• Name used for the order;
• Contact details; and
• Reason for cancellation, where applicable.

4. Refund for Approved Cancellation

Where a cancellation is approved and a refund is applicable, the refund will generally be
made to the original payment method.

Refunds are generally processed within 5–7 working days after approval, subject to
applicable payment-provider or banking timelines.

5. No Unfair Cancellation Charges

JIDDAX will not impose cancellation charges in a manner inconsistent with applicable
consumer protection or e-commerce laws.

6. Policy Updates

JIDDAX may update this Cancellation Policy from time to time. The latest version published
on the website will apply to future orders.

JIDDAX (“JIDDAX,” “we,” “us,” or “our”) respects your privacy and is committed to
handling your personal information responsibly.

This Privacy Policy explains what information we may collect, how we use it, how it may be
shared, and the choices available to you when you use our website or purchase our products.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Name;
• Billing and shipping address;
• Email address;
• Phone number;
• Order and transaction details;
• Payment-related information necessary to process transactions;
• Product preferences and order history;
• Information you provide when contacting customer support;
• Device, browser, and website usage information;
• Information collected through cookies and similar technologies.

2. How We Use Your Information

We may use personal information to:

• Process and fulfil orders;
• Arrange delivery;
• Process payments;
• Provide customer support;
• Process exchanges, replacements, cancellations, or refunds;
• Communicate with you about your orders;
• Improve our website, products, and services;
• Detect and prevent fraud, abuse, or unauthorised activity;
• Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment service providers.

JIDDAX generally does not require customers to share complete card, banking, or other
sensitive payment credentials directly with us where the payment is processed securely
through a third-party payment provider.

Customers should review the applicable privacy and security terms of the payment provider
used during checkout.

4. Sharing of Information

We may share necessary information with trusted third-party service providers where
required to operate our business, including:

• Payment service providers;
• Courier and logistics partners;
• Website and technology service providers;
• Analytics or security service providers;
• Professional advisers; and
• Government, regulatory, or law-enforcement authorities where legally required.

We do not intend to sell your personal information as a standalone commercial product.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable website functionality;
• Remember preferences;
• Understand website usage;
• Improve user experience;
• Maintain security; and
• Support analytics or relevant website features.

You may be able to manage cookies through your browser or device settings. Disabling
certain cookies may affect website functionality.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access,
misuse, alteration, disclosure, or loss.

However, no internet-based transmission or storage system can be guaranteed to be
completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, maintaining business records,
resolving disputes, complying with legal obligations, and enforcing our agreements.

8. Your Rights

Subject to applicable law, you may have rights regarding your personal information,
including the ability to request access, correction, or other appropriate action concerning your information.

For privacy-related requests, contact us using the details below.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in
violation of applicable law.

If you believe that personal information has been provided by a child contrary to applicable
requirements, please contact us.

10. Third-Party Websites

Our website may contain links or integrations to third-party websites or services.

JIDDAX is not responsible for the privacy practices of third-party websites. Customers
should review their respective privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any revised version will be published on this website with an updated effective date.

12. Contact Us

For privacy-related questions or requests:

JIDDAX
Email: officialjiddax@gmail.com

Welcome to JIDDAX. These Terms & Conditions govern your access to and use of the
JIDDAX website and your purchase of products through our online store.
By accessing or using this website, or placing an order through it, you agree to these Terms & Conditions.

1. About JIDDAX

JIDDAX is an apparel brand offering products for purchase through its online store.
References to “JIDDAX,” “we,” “us,” or “our” refer to JIDDAX, and references to “you,”
“customer,” or “user” refer to the person accessing the website or purchasing our products.

2. Eligibility

By using this website and placing an order, you represent that the information provided by
you is accurate and that you are legally capable of entering into a transaction under applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours,
measurements, prices, and other information displayed on the website are accurate.
However, minor variations may occur due to:

• Screen and display settings;
• Lighting or photography conditions;
• Manufacturing variations; or
• Other circumstances beyond reasonable control.

Such minor variations do not necessarily constitute a product defect.

4. Product Availability

All products are subject to availability.

JIDDAX reserves the right to update product availability and discontinue products without
prior notice, subject to applicable law and orders already accepted.

5. Pricing

Prices displayed on the website are subject to change.

The price applicable to an order will generally be the price displayed at the time the order is placed, subject to any applicable taxes, promotions, payment charges, or other charges
expressly displayed at checkout.

In the event of an obvious pricing or technical error, JIDDAX may take appropriate
corrective action in accordance with applicable law.

6. Orders

Placing an order constitutes a request to purchase a product.

JIDDAX reserves the right to refuse or cancel an order in legitimate circumstances, including
suspected fraud, payment failure, inventory issues, incorrect pricing caused by technical
error, or other circumstances permitted by applicable law.

If an accepted order is cancelled by JIDDAX, any applicable refund will be processed in
accordance with the Refund Policy.

7. Payment

JIDDAX currently does not offer Cash on Delivery.

Available payment methods, including prepaid and applicable partial-payment options, will
be displayed during checkout.

Customers are responsible for ensuring that payment information provided by them is
accurate and authorised.

8. Shipping and Delivery

Shipping is currently available across India.

Standard shipping is free unless otherwise stated.

Orders generally require 24–48 working hours of processing, excluding the actual delivery
period.

Estimated delivery timelines are not guaranteed and may be affected by logistical, regulatory, weather, transportation, remote-location, or other unforeseen circumstances.
Please refer to our Shipping Policy for complete details.

9. Exchanges, Replacements and Refunds

Exchanges and replacements are available only in eligible circumstances described in our
Return & Exchange Policy.

General returns are not accepted.

Refunds, where applicable, are governed by our Refund Policy.

Nothing in these Terms is intended to restrict any consumer rights that cannot lawfully be
excluded under applicable law.

10. Order Cancellation

Orders may generally be cancelled within 24 hours of placing the order, provided
processing or shipping has not commenced.

Please refer to our Cancellation Policy for further details.

11. Intellectual Property

All content appearing on this website, including but not limited to:

• Brand name and logos;
• Product images;
• Designs;
• Graphics;
• Text;
• Videos;
• Website layout; and
• Other original content

is owned by or licensed to JIDDAX and is protected under applicable intellectual property
laws.

No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission, except where permitted by law.

12. Prohibited Use

You agree not to use this website for unlawful, fraudulent, abusive, or unauthorised purposes.

You must not attempt to interfere with the website, introduce malicious software, access
restricted areas, or misuse our content, systems, or services.

13. Third-Party Services

Our website may use third-party services such as payment gateways, logistics providers,
analytics services, or other technology providers.

Use of such services may be subject to the respective third party's terms and privacy policies.

14. Limitation of Liability

To the extent permitted by applicable law, JIDDAX shall not be liable for indirect or
consequential losses arising from circumstances beyond its reasonable control.
Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is
prohibited under applicable law.

15. Consumer Rights

JIDDAX recognises and respects applicable consumer protection laws, including the
Consumer Protection Act, 2019 and applicable rules governing e-commerce transactions.
Nothing in these Terms is intended to deprive a consumer of any statutory right or remedy
that cannot legally be excluded.

16. Governing Law

These Terms shall be governed by the laws applicable in India.

Any dispute shall be subject to the jurisdiction of competent courts or consumer authorities as applicable under Indian law.

17. Changes to These Terms

JIDDAX may update these Terms & Conditions from time to time.

The updated version will be published on this website with the applicable effective date.

18. Contact

For questions regarding these Terms & Conditions:

JIDDAX
Email: officialjiddax@gmail.com

For questions, complaints, order-related concerns, exchanges, refunds, cancellations, or other
customer support matters, customers may contact JIDDAX at:

JIDDAX
Email: officialjiddax@gmail.com

For a faster resolution, customers should include their order number, registered contact
details, and a clear description of the issue.

JIDDAX will acknowledge consumer grievances within the applicable timeframe and
endeavour to resolve complaints within the period prescribed under applicable law.
Where a complaint relates to a product issue, customers may be requested to provide
photographs, videos, order information, or other reasonable supporting information for
verification.

JIDDAX remains committed to handling consumer complaints fairly and in accordance with
applicable Indian consumer protection and e-commerce laws.

Grievance Officer
Name: [TO BE UPDATED]
Designation: [TO BE UPDATED]
Email: officialjiddax@gmail.com

The above details should be updated before the website is made publicly operational.