Return & Exchange Policy
At JIDDAX, we want our customers to receive products that meet our quality standards. This
policy explains when an exchange or replacement may be requested.
1. General Return Policy
JIDDAX does not offer general returns for change of mind, personal preference, or any
reason not specifically covered under this policy.
However, eligible customers may request an exchange or replacement in the circumstances
described below.
Nothing in this policy is intended to exclude or limit any rights or remedies available to
consumers under applicable law.
2. Eligible Exchange / Replacement Cases
An exchange or replacement may be considered in the following circumstances:
• The customer received the wrong size due to an error in fulfilment;
• The product has a manufacturing defect;
• The product is received with a defect attributable to the product or manufacturing
process;
• The customer received a product different from the product ordered; or
• The product was damaged during delivery, subject to verification.
3. Time Limit
Exchange or replacement requests must be submitted within 3 days from the date of
delivery.
Requests submitted after this period may not be accepted, except where required under
applicable law.
4. Product Eligibility
For size-related exchange requests, the product must generally be:
• Unworn;
• Unwashed;
• Unused;
• Free from stains, marks, odour, or damage caused after delivery;
• In its original condition;
• Accompanied by original tags, labels, packaging, and accessories, where applicable.
JIDDAX may refuse an exchange where the product shows signs of use, washing, alteration,
damage, or other customer-caused deterioration.
5. Damaged or Wrong Product
If a customer receives a damaged or incorrect product, the issue should be reported to
JIDDAX within 24–48 hours of delivery.
To verify the issue, JIDDAX may request photographs, videos, packaging images, order
details, or other reasonable information.
Customers are advised to retain the original packaging until the issue has been resolved.
6. Verification
All exchange, replacement, and defect claims are subject to verification by JIDDAX.
After reviewing the information provided, JIDDAX will determine the appropriate resolution
in accordance with this policy and applicable law.
7. Exchange Availability
Approved exchanges are subject to product and size availability.
If the requested replacement is unavailable, JIDDAX may offer an alternative resolution,
including a refund where applicable.
8. Non-Eligible Cases
Exchange or replacement may not be available for:
• Change of mind;
• Incorrect size selected by the customer, unless otherwise expressly stated by
JIDDAX;
• Products that have been worn, washed, altered, or damaged after delivery;
• Normal wear and tear;
• Damage caused by improper use or care;
• Products returned without required tags or packaging where such requirements apply;
• Requests made after the applicable 3-day period, except where required by law.
9. Refund in Eligible Cases
Where an approved eligible issue cannot reasonably be resolved through replacement or
exchange, JIDDAX may provide a refund in accordance with the Refund Policy and
applicable law.
10. Contact
To request an exchange or report a product issue, contact:
Email: officialjiddax@gmail.com
Please include your order number and relevant photographs/videos where applicable.